Frequently asked questions

We need at least 48 hours' notice. There are two of us and every day is planned by hand — that window is what lets us put your dog in the right group, with the right dogs. For holidays and long weekends, book much further ahead: there are only a few places.

Choosing a slot is a request, not a confirmation. We confirm it ourselves, once we've checked we can genuinely be there and that your dog fits the group that day. You get an email as soon as it's decided.

We always start with an initial assessment: we meet your dog, see how they are on the leash, with other dogs and in the car, and talk through their routine. Only after that do they join a group. That is also when you sign the liability agreement.

You pay online by card, through the link we send you. The card is held when you request the booking and is only actually charged when we confirm it — if we can't take the booking, you are not charged.

No. It is a one-off purchase for the month it covers. Nothing renews and nothing is charged automatically afterwards. When you want another month, you buy another one.

Yes, and they are all on the page: +5€ at weekends, on public holidays or after 6pm; pickup and drop-off +5€ inside Greater Lisbon and +10€ outside; and for boarding a refundable 100€ damage deposit, returned after the stay. Nothing else is hidden.

Tell us as early as you can. With reasonable notice we can offer the place to another dog and it is no problem at all. Very late cancellations or no-shows may still be charged — the day was already held for your dog.

Ordinary rain stops nothing — we go anyway, with towels. If the weather is genuinely dangerous (extreme heat, thunderstorms, weather warnings) we reschedule at no cost. The safety of the group decides, not the calendar.

Yes. Your dog needs to be up to date on vaccinations and worming, and fit to be around other dogs. We work in groups, and that only works if it is true for every dog. We also ask for your vet’s contact details.

Then they do not go in a group. We do one-to-one walks for exactly this, and it is a completely normal choice — plenty of dogs simply prefer it. It is one of the things we work out at the initial assessment.

We call you immediately. If it is urgent and we cannot reach you, we take them to a vet — which is why we ask for your vet’s details and an emergency contact when you sign the liability agreement.

Only with your written permission, and only on outings where it makes sense and the location is safe. By default everything is on-leash. It is not a decision we make on our own.

We do. We work across Greater Lisbon — the city plus the surrounding municipalities: Amadora, Cascais, Loures, Mafra, Odivelas, Oeiras, Sintra and Vila Franca de Xira. Pickup and drop-off is +5€ inside that area and +10€ outside it. If you are not sure, just ask.

One of the two of us — Elisa or Carolina. We are not a platform or an app that sends a different person each time. It is always the same face, which is why dogs settle so quickly.